Platform Overview
Everything Your Team Needs To Run Revenue, Marketing, and Support In One CRM
DONCHE CRM combines contact management, deals, campaigns, support, and governance into one multi-tenant platform designed for operational speed and security.
- Open rate: 42%
- Clicks: 1,219
- Bounces: 0.8%
- Open tickets: 19
- Avg response: 14m
- SLA met: 97.3%
Dashboard
Conversion trend
- Unified performance view for deals, pipeline value, contacts, and activity
- At-a-glance KPIs that help teams prioritize work quickly
- Real-time operational visibility across sales, marketing, and support
Sales CRM Core
Pipeline movement
- Contacts and accounts management with fast create/edit workflows
- Custom fields, duplicate merge flow, and contact timeline events
- Deals with stage movement, probability, forecast category, and quotes
Activities and Productivity
Task completion
- Task/activity tracking with recurring schedule options
- Calendar connection endpoints for Google and Outlook style flows
- SLA and automation rule endpoints for follow-up discipline
Marketing Operations
Campaign lift
- Template, segment, campaign, and sequence modules
- Campaign scheduling, test send, cancel, and performance stats
- Suppression and event ingestion foundations for deliverability
Support and Customer Ops
SLA health
- Ticketing and conversation thread capability
- Shared inbox behavior and support SLA rule controls
- Support automation rule support for repeat operations
Reporting, Integrations, and Governance
Governance score
- Reporting endpoints for dashboard, funnel, cohort, and team views
- Integration APIs for API keys, webhooks, imports, and provider links
- Audit and compliance workflows plus secure auth/session controls
How Teams Use DONCHE CRM
01
Capture and organize
Collect contacts, accounts, and leads with tenant-safe structure and shared visibility.
02
Move deals predictably
Track probability, forecast categories, and stage progression to keep pipeline quality high.
03
Automate outreach and support
Run campaigns and sequences while handling tickets in the same operational system.
04
Measure and improve
Use reporting, audit logs, and integrations to optimize team output across every tenant.